How to ask for deletion
- Email hello@comeagain.fi from the email address you use in the Come Again app, with the subject "Delete my data".
- Say whether you want everything deleted, or only your card at one venue (name the venue).
- We confirm by email once it is done, within 30 days at the latest.
What we delete
- Your loyalty card at each venue: name, phone number and email address
- Your points or coins balance, visit history and redeemed offers
- Your Come Again app sessions, so every phone you signed in on is signed out
What we keep, and for how long
- Delivery logs of messages already sent to you are kept for up to 12 months for troubleshooting and billing accuracy, then deleted.
- Nothing else is kept. Deletion is permanent and a deleted card cannot be restored.
Only want to stop messages?
You don't have to delete anything for that. Open your card in the app and switch off offers and news, or follow the link in any message. See our Privacy Policy for the full details.
Suomeksi
Lähetä sähköposti osoitteeseen hello@comeagain.fi siitä osoitteesta, jolla kirjaudut Come Again -sovellukseen, aiheella "Poista tietoni". Poistamme kanta-asiakaskorttisi (nimi, puhelinnumero, sähköposti, pisteet ja käyntihistoria) sekä sovelluksen kirjautumiset ja vahvistamme poiston sähköpostilla viimeistään 30 päivän kuluessa. Jo lähetettyjen viestien toimituslokit säilytetään enintään 12 kuukautta.